Refund policy

Refund & Return Policy

Order cancellation

You can cancel your order within 24 hours of placing it and we will refund 100% of the order value. After 24 hours your order may already be with our makers or in transit, so please contact us as soon as possible and we will do what we can.

Returns

We accept returns within 30 days of delivery. To be eligible, your item must be unused, in the same condition in which you received it, and in its original packaging.

To start a return, email support@diginith.com with your order number and, if the item is faulty, a photo of the problem. Please do not send anything back before contacting us — we will confirm the return address first.

Return shipping

If an item arrives damaged, faulty, or is not what you ordered, we cover the cost of return shipping and will replace it or refund you in full, including the original shipping charge.

If you are returning an item because you changed your mind, the return shipping cost is yours to cover, and the original $19.99 shipping charge is not refunded.

Items we cannot accept

Custom and personalised pieces cannot be returned unless they arrive faulty. We also cannot accept items that have been used, washed, or damaged after delivery.

Please note that variations in colour, texture, and grain are inherent to handmade goods. These are the signature of genuine handwork and are not considered defects.

Refunds

Once your return is received and inspected, we will email you to confirm we have it and to let you know whether your refund has been approved. If approved, your refund is issued to your original payment method. How quickly it appears depends on your card issuer or bank.

Late or missing refunds

If you have not received an approved refund yet, check your bank account again, then contact your credit card company — there is often processing time before a refund is posted. If you have done both and still have not received it, contact us at support@diginith.com.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, email support@diginith.com and we will arrange it.

Contact

Diginith LLC, 1926 Genesee Street, Suite 1-597, Utica, NY 13501, United States
Email: support@diginith.com
Phone: +1 (716) 300-1246
Monday to Sunday, 9:30 AM – 6:30 PM (GMT -05:00)